Voice AI can trip up with wrong answers, especially when it guesses instead of...

https://andressuniquechat.cloudhinter.com/posts/gartner-says-91-will-implement-ai-by-2026-what-should-i-do-first

Voice AI can trip up with wrong answers, especially when it guesses instead of confirming. A practical way to catch errors early is using a “readback” for order IDs—having the system repeat the number back to the caller for confirmation