Voice AI can slip up when it guesses answers before checking if they’re right....

https://holdenlvxt779.theburnward.com/how-many-retries-should-a-voice-bot-allow-before-handing-off-to-a-human

Voice AI can slip up when it guesses answers before checking if they’re right. A straightforward way to catch errors is using readbacks—like repeating order IDs aloud—so customers can confirm accuracy