Voice AI can mishear or misunderstand, leading to wrong answers that frustrate...

https://page-wiki.win/index.php/What_Is_a_Practical_Pre-Launch_Checklist_for_Voice_AI_in_Customer_Service%3F

Voice AI can mishear or misunderstand, leading to wrong answers that frustrate customers. A reliable way to catch errors before they reach users is adding controls like readback of order IDs for confirmation