Voice AI can give wrong answers when it misunderstands requests or pulls...

https://www.bookmarkpage.win/voice-ai-can-get-answers-wrong-when-it-misunderstands-requests-or-pulls

Voice AI can give wrong answers when it misunderstands requests or pulls incorrect info. A practical way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation