Customer experience shapes how users feel about a digital platform, directly...

https://wiki-aero.win/index.php/How_to_Make_Error_Messages_More_Helpful:_Driving_Growth_Through_Clear_Messaging_and_User_Guidance

Customer experience shapes how users feel about a digital platform, directly impacting retention. When onboarding is simple—like removing unnecessary steps—users get started quickly and with less frustration